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Customer Support Representative with 2+ years in call center services
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Competencies
Applied actively listening to customer requests to provide accurate solutions and empathetic support.
Demonstrated clear and effective communication skills during customer interactions and team mentoring.
Delivered high-quality customer service, adhering to standards and improving customer satisfaction.
Supported team members and new hires through coaching and visibility to supervisors.
Addressed customer issues efficiently, adhering to quality metrics and support standards.
Education
Summary
Dedicated Customer Support Representative experienced in delivering empathetic service, mentoring team members, and maintaining compliance with quality standards in call center environments.
Key Achievements
- Ensured compliance with quality metrics for excellent customer service
- Mentored new hires on call procedures and tool usage
- Participated in simulation calls to improve team understanding of customer inquiries
Experience
CUSTOMER SUPPORT REPRESENTATIVE
Provide customer service with their request in the call, complying with certain metrics that characterize us as excellent customer service (demonstrating an attitude to help, empathy and active listening)., Fully comply with quality metrics that guarantee that we are providing excellent customer service., Understand the standards that should develop a call, give general support to the new hires, mentoring with waves that go into nesting so they will understand how to use the tools and handle calls correctly., Being great help to the corresponding work team, giving visibility to the supervisor in charge and supporting her at all times when required with coworkers., Participation in simulation calls, to make the CSR's understand the questions they asked for frequently.