Mariana - Project Manager with 10 years of experience in construction and infrastructure

Oversaw project planning, execution, and delivery within budget and schedule constraints.

Worked with clients, suppliers, and internal teams to ensure alignment and project success.

Developed and managed project budgets, allocating resources efficiently.

Applied technical expertise in construction phases, quality assurance, and safety standards.

Stayed current on USA bank policies, procedures and standards to offer optimal support., Monitored customer surveys and feedback to develop corrective actions for service-related issues., Handled high-volume telephone calls to address and resolve customer queries.

Complied with automobile insurance regulations dictated by local and national agencies., Active listening to users in case of accident and provide emotional guidance., Organized strategical cooperation between client and service provider.

Shared comprehensive brand and product knowledge to maximise sales., Addressed customer questions, problems and complaints via phone to maintain positive relationships and support smooth communications.

Generated sales by prospecting leads, cold calling and closing deals., Boosted client retention, establishing sales goals and securing targeted rates., Maintained relationships with customers through follow-up after sales.