Dedicated professional with over 5 years in customer experience management at Arcos Dorados, specializing in real-time issue resolution, team collaboration, and service improvement within the fast-food industry.
Managed and improved customer service processes, ensuring positive interactions and problem resolution at Arcos Dorados.
Worked effectively with team members to maintain high standards of service in a fast-paced setting.
Resolved customer issues in real time, reducing wait times and improving overall experience.
Led initiatives to optimize customer satisfaction and operational efficiency within the fast-food sector.
Proficient in software development, database management, and technical problem-solving.
Arcos Dorados (McDonald ́s)
Gestión y mejora de la experiencia del cliente., Resolución de problemas en tiempo real., Trabajo en equipo en entornos dinámicos.
Ingeniería de Sistemas
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