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Mariana
VIP Host
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Competencies
Provided excellent customer support in a fast-paced hospitality environment, handling difficult clients with patience.
Displayed a high level of patience and understanding while managing customer needs and concerns.
Interacted effectively with clients from diverse backgrounds, including international customers.
Expressed a strong desire and openness to learning more about the industry and company practices.
Education
Summary
Experienced waitress with over five years of providing friendly and efficient service in Costa Rica, skilled in handling difficult clients and multicultural interactions.
Key Achievements
- Worked as a waitress for over five years, showcasing extensive customer interaction experience.
- Gained proficiency in handling difficult clients and managing diverse customer needs.
- Developed strong interpersonal skills through engagement with international clientele.
Experience
VIP HOST
Managed high-proGle clients' needs and preferences, ensuring exceptional guest experiences., Ensured Excellent Customer Service., Resolved Customer Issues and Concerns., Ensured customers enjoyed a pleasurable experience and secured numerous repeat customers., Create strong, authentic, and trusted player relationships., Exceed engagement and service level performance targets., Assist in reactivation efforts to re-engage inactive users., Effectively distribute an allotted promotional budget., Compile player feedback to support improvements to the platform and identify commercial opportunities., Execute against all VIP policies and guidelines, including responsible gaming policies.
CUSTOMER SERVICE AND BARISTA
Provided exceptional customer service by greeting, serving and resolving inquiries efflciently., Managed high-volume customer inquiries with efflciency and professionalism., Prepared and served specialty coffee beverages while maintaining cleanliness and organization., Engaged with customers to ensure satisfaction and resolve any issues promptly., Balanced customer service duties and barista responsibilities in a fast-paced environment.
WAI TR E S S
Demonstrated ability to multitask and prioritize in a fast-paced, high-pressure environment., ProGcient in taking accurate orders and delivering excellent customer service., Skilled in upselling menu items and maximizing sales opportunities., Strong communication skills in coordinating with kitchen staff and addressing customer needs.