Experienced in assisting customers with app and payment issues for transportation services, with a background in technical support and soft skills development.
Handled customer inquiries and issues related to app usage and payments for Lyft.
Provided technical support in a customer service environment, troubleshooting user problems.
Effectively communicated complex information clearly to customers and team members.
Managed multiple customer interactions and tasks efficiently under demanding conditions.
Onelink - Lyft
Helping customers riders/drivers with their app and payment process.
Highschool
Technician in accounting and financial assistant
Applied empathy to customer interactions while resolving diverse issues.