Mariana - Virtual Executive Assistant Remote

Demonstrated experience with Bilingual Customer Support.

Demonstrated experience with Shopify Customer Support.

Demonstrated experience with Email Management.

Demonstrated experience with Data Entry.

Demonstrated experience with Calendar Management.

Managed customer support through email for two Shopify stores.. Handled order updates, refunds, exchanges, and shipping-related inquiries.. Communicated with customers in a timely, professional, and service-oriented manner.. Followed up on customer requests and helped maintain a positive customer experience.. Supported daily e-commerce operations in a fully remote environment.

Provided administrative and back-office support for a U.S.-based health insurance agency.. Performed accurate data entry and maintained updated client information in internal systems.. Managed professional email communication with clients and internal teams.. Created and maintained spreadsheets for policy tracking and internal reporting.. Organized information carefully while handling confidential client-related records.

Provided administrative and personal support to the CEO.. Managed calendars, scheduling, emails, and internal coordination.. Supported marketing and operational activities for two companies simultaneously.. Used Google Workspace, Microsoft Office, OneDrive, and Canva for daily operations.

Delivered bilingual customer support to U.S.-based clients.. Handled technical and billing inquiries with professionalism and accuracy.. Documented customer interactions and updated records using CRM tools.. Explained information clearly in English and Spanish.