Mariana - Customer Service Leader with 10+ years in client support and team management

Expertise in addressing customer inquiries, ensuring satisfaction, and maintaining high service quality.

Led and coached teams to improve performance and foster a productive work environment.

Provided hands-on support to new hires and ongoing coaching to enhance skills.

Monitored team metrics and provided feedback to support operational excellence.

Lead and manage a high-performing customer service team, ensuring daily operational excellence., Monitor performance metrics and provide actionable feedback to support team growth and development., Facilitate ongoing training sessions and performance coaching to maintain service quality and team...

Provided hands-on support to new hires during onboarding and training., Guided team members through live customer interactions to enhance skill development., Supported performance improvement initiatives by delivering one-on-one coaching.

Assisted customers with account inquiries, order processing, and billing and payment concerns., Delivered exceptional customer service, resolving issues efficiently and empathetically., Maintained high customer satisfaction by providing accurate and timely information.