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Mariah
Front Desk Receptionist
Contact
Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Education
Languages
Summary
Professional profile
Experience
Front Desk Receptionist
Deliver exceptional client service by warmly welcoming clients and creating a professional, five-star experience.. Manage high-volume inbound calls, appointment scheduling, and client inquiries while maintaining professional phone etiquette.. Maintain accurate client records, emails, documentation, and data entry to support efficient daily operations.. Provide administrative and clerical support to management, including scheduling, organization, and day-to-day operational tasks.. Assist the Nurse Practitioner with patient documentation, organization, and administrative support.. Utilize Boulevard and Nova to manage appointments, client information, and daily workflow.. Support the implementation and onboarding of new procedures, services, and operational systems as the business expands.
Billing Manager
Manage and process invoices efficiently, ensuring accurate billing and timely payments.. Respond to contractor emails and address inquiries professionally.. Oversee payroll and ensure employees are paid accurately and on time.. Occasionally visit job sites to support operations and maintain client relationships.. Communicate with clients via phone as needed to resolve issues and provide updates.. Work closely alongside the company owner, advising on financial matters and monitoring cash flow to ensure effective management of incoming and outgoing funds.
Lead Sales Trainer
Managed customer communication through calls, text, and emails, ensuring timely and accurate responses.. Scheduled and confirmed appointments, including direct coordination with nurse practitioners for client bookings.. Processed payments, applied discounts, and handled transactions using the Meevo system at the front desk.. Conducted training for new hires on back-office protocols, sales strategies, and product knowledge.. Supervised and mentored new hires, serving as their primary contact for resolving system, product, and sales-related issues.. Held authority to terminate new hires based on performance and reported directly to the Sales Manager on their progress.. Addressed patient questions, concerns, and complaints directly, ensuring high-quality customer service.. Performed extensive data entry and sales tasks, assisting with management duties as needed.
Assistant Manager
Managed communication channels by answering calls, texts, and emails promptly.. Ordered and maintained stock of office supplies, kitchen items, and other essentials, with budgeting responsibility.. Tracked and managed office inventory using Zoho Sheets to ensure adequate stock levels.. Oversaw daily office operations, including greeting agents and clients and organizing storage spaces.. Attended meetings and training for different insurance carriers to stay updated on policies and procedures.. Collaborated closely with HR and assisted in handling day-to-day operational tasks.. Received packages and handled various office errands as needed.
Office Assistant
Managed client communications via calls, texts, and emails, addressing questions, concerns, and complaints to ensure customer satisfaction.. Booked and organized events, coordinating logistics with vendors, entertainers, and clients for successful event execution.. Created and processed client invoices using Quickbooks, handling payments and closing open invoices efficiently.. Performed budgeting and financial tracking, maintaining organized records for event-related expenses.. Uploaded and organized event photos on Google Drive for easy team access and archival.. Sold company party packages, effectively promoting and tailoring offerings to client needs.. Made executive decisions in the owner’s absence to ensure smooth day-to-day operations.. Conducted extensive data entry and handled heavy administrative duties to support office efficiency.
Sales/Front Desk Receptionist
Handled guest relations, addressing client inquiries, booking appointments, and managing check-in and check-out processes.. Provided account support, resolving client issues and answering questions about memberships and account details.. Consistently drove sales by promoting and selling memberships, packages, products, and service enhancements.. Processed client payments and maintained accurate transaction records.. Performed light clerical work and managed heavy data entry for accurate client information tracking.. Completed administrative tasks to support office operations and maintain an organized work environment.
Guest Experience Leader
Managed guest relations, providing exceptional customer service and resolving complaints or concerns.. Took charge of the kiosk section, assisting customers with placing orders and ensuring smooth operations.. Operated a cash register, processed payments, and handled financial transactions accurately.. Processed client payments and maintained accurate transaction records.. Specialized in drive-thru and kiosk services, enhancing efficiency and customer satisfaction.. Worked across various store positions, adapting to different roles as needed to support team operations.. Developed solutions to address customer issues, ensuring positive experiences and repeat business.
Customer Service Representative
Managed inbound calls, answering client inquiries and addressing concerns to ensure satisfaction.. Placed orders and accurately processed client requests in a timely manner.. Transferred calls to appropriate store locations, ensuring smooth communication and service flow.. Resolved customer complaints by developing effective solutions, improving customer experience.. Handled payments and processed transactions efficiently, ensuring accurate billing and records.