This is my profileContact via CazVidMaria
Virtual Assistant with 3+ years of customer support experience
Contact
Competencies
Provided comprehensive customer support, demonstrating focus, patience, and emotional intelligence.
Skilled in professional writing for emails, chats, and reports, fluent in English and Spanish.
Handled inbound and outbound calls efficiently, verifying client information and guiding troubleshooting steps.
Assisted clients with troubleshooting and making reservations, demonstrating problem-solving skills.
Education
Languages
Summary
Experienced virtual assistant with a strong background in customer service, communication, and technical support across diverse industries, fluent in English and Spanish.
Key Achievements
- Handled live reports for critical hotlines including emergency, fraud, and addiction services.
- Processed online transactions and logged client data into various systems, ensuring accuracy.
- Managed inbound and outbound calls in both English and Spanish to support diverse clients.
Experience
Virtual Assistant
Assumed responsibility for phone calls and emails, provided information to callers, directed calls through to the appropriate channels., Took live reports for various accounts like Emergency services, Whistle blower, Fraud, addiction and suicide hot lines., Processed online transactions, donations, and orders for various clients while also collecting their information and logging it into the client’s systems., Guided EV clients through trouble shooting steps and made reservations for the vehicles.
Warm Transfer Agent
Managed inbound and outbound calls for Spanish and English clients in the U.S., Gathered and verified client’s information accordingly to connect them to a licensed agent in their state., Engaged with the client while maintaining a professional and polite demeanor., Aimed to reach each weekly goal and obtain