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Competencies
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Empathy and Problem-Solving.
Demonstrated experience with Sales & Persuasion.
Demonstrated experience with Effective Communication.
Demonstrated experience with Team Collaboration.
Education
Languages
Experience
Sales Representative
Handle inbound and outbound sales for telecommunications services in the U.S. market., Develop persuasive strategies to meet and exceed sales targets., Provide excellent customer support, ensuring client satisfaction and retention.
Customer Service Representative (iRobot, Fitbit)
Assisted U.S. customers with technical and product-related inquiries., Delivered troubleshooting and empathetic support to resolve complex issues., Consistently exceeded performance metrics in quality and efficiency.
Customer Service Representative (Walmart USA)
Handled holiday season support for Walmart’s U.S. customers., Ensured prompt resolution of billing, order, and delivery issues., Demonstrated adaptability to high call volumes during peak times.
Customer Service Representative (Walmart USA)
Worked as a seasonal agent providing customer service for Walmart USA., Supported customers with inquiries on orders, returns, and product availability., Gained valuable experience in remote call center operations.