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Maria
Operations Manager with 10+ years in BPO and Human Resources
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Competencies
Oversaw administrative, staffing, and operational activities in multiple organizations.
Designed and executed recruiting strategies, conducted interviews, and evaluated candidate skills.
Provided technical support and customer service in BPO contact centers for over 10 years.
Led and trained teams across departments, motivating staff to achieve KPIs and improve performance.
Handled employee records, explained HR policies, and managed hiring documentation.
Education
Languages
Summary
Experienced Operations Manager and Recruiter with over a decade in the BPO industry, specializing in recruitment, team management, and operational oversight.
Key Achievements
- Led hiring processes including vetting resumes, reference checks, and onboarding at Icon Solutions Group.
- Developed and implemented recruiting strategies at Allied Global, significantly meeting high staffing demands.
- Managed recruitment efforts at Serh, increasing placements and reducing time to hire while controlling costs.
Experience
Operations Manager
Handle administrative requests from employees, Assist in the preparation of regularly scheduled reports, Update and maintain office policies and procedures., Develop and maintain a filing system, Lead generation and follow up of potential customers, Prepare or update employment records related to hiring, transferring, promoting, and terminating., Explain human resources policies, procedures, laws, and standards to new and existing employees., Ensure new hire paperwork is completed and processed., Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc., Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks., Manage and coordinate the organization, staffing, and operational activities, Participate in the development and implementation of goals, objectives, policies, and priorities of the organization.
Operations Supervisor (sales account, hotel reservations)
Constant training., Developed and implemented recruiting strategies to meet high volume staffing goals and requirements., Conducted phone interviews, scheduled interviews and administered testing procedures for all qualified candidates., Worked with local employers to understand their recruitment needs., Keep quality service according to goals., Daily motivation to reach KPI., Provide daily feedback., Payroll management., Weekly meetings to improve performance., Reporting/planning., Work one on one with other departments (workforce, HR, payroll)., Direct communication with client., Constant refreshers of hotels worldwide., Sales techniques.
Portfolio Analyst
Coca Cola collections, United States
Recruitment Supervisor
Receive and classify resumes, English Interviews, Set up appointments, Direct communication with the companies., Worked with local employers to understand their recruitment needs., Developed and implemented recruiting strategies to meet high volume staffing goals and requirements., Evaluate the talent pool and refer qualified job seekers for employment., Talent marketplace events and job fairs., Significantly increased the total number of job seeker placements in the call center industry., Supervised and led team in recruiting efforts while decreasing time to fill and recruitment expenses., Identified potential sources for recruiting staff (job fairs, schools, colleges and universities)., Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities., Posted employment opportunities with various employment websites., Conducted phone interviews, scheduled interviews and administered testing procedures for all qualified candidates.
Operations Supervisor
Constant training., Keep quality service according to goals., Daily motivation to reach KPI., Provide daily feedback., Payroll management., Weekly meetings to improve performance., Kick off meetings., Reporting/planning., Work one on one with other departments (workforce, HR, payroll)., Direct communication with client.