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Case Manager with 3+ years in legal and customer service domains
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Competencies
Experienced in managing case documentation, legal writing, and ensuring compliance with legal requirements.
Provided comprehensive support and resolution for client inquiries in both legal and shipping environments.
Handled accurate data entry, indexing, and digitization of judicial and client files.
Drafted legal demands, lawsuits, and correspondence, supporting legal proceedings.
Sold insurance plans and provided customer guidance across multiple states.
Education
Languages
Summary
Dedicated professional with over 3 years in legal case management, customer service, and sales. Skilled in legal documentation, client coordination, and technical support, with bilingual proficiency in English and Spanish.
Key Achievements
- Managed client intake, medical coordination, and case documentation at Clutch Law Firm, supporting attorneys in case prep.
- Handled insurance claims and communication, drafting legal documents including lawsuits, demands, and letters.
- Supported clients and maintained firm communication channels, enhancing operational efficiency across roles.
Experience
Case Manager
Handled intake calls and performed data entry., Coordinated clients’ medical treatment and communication with providers., Assisted attorneys with case preparation and documentation., Drafted Stowers demands, lawsuits, Letters of Protection (LOP), and Letters of Representation (LOR)., Opened...
Customer Service Representative
Provided comprehensive support for shipments and packages., Resolved customer service inquiries and standard issues.
Sales Agent
Sold health, life, and dental insurance plans across multiple U.S. states., Provided customer service and product guidance.
Categorization Assistant
Indexed and digitized judicial files (civil, labor, and criminal).
Judicial Dependent
Reviewed responses to labor claims and verified compliance with legal requirements.