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María
Operations Manager with 8+ years in customer service & logistics
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Competencies
Managed dispatch and resource coordination, ensuring efficient workflows and timely task resolution.
Handled client escalations and operational challenges to maintain high satisfaction levels.
Monitored key performance indicators and produced reports to improve operational efficiency.
Maintained clear, continuous communication with frontline teams for effective task management.
Accurately documented incidents, resolutions, and operational activities for accountability.
Education
Languages
Summary
Skilled Operations Manager with over 8 years leading high-volume customer service and logistics teams. Proven ability to resolve issues efficiently, monitor performance, and ensure operational excellence in fast-paced environments.
Key Achievements
- Led high-volume operational processes at Concentrix, ensuring timely task allocation and maintaining over 90% customer satisfaction
- Resolved complex operational issues as the primary escalation point, improving team responsiveness
- Developed performance reports and monitored metrics to identify efficiency improvements, aligning operations with business goals
Experience
Operations Manager
Coordinated and prioritized high-volume operational requests across large service teams, ensuring timely task allocation and resolution, Acted as primary escalation point, resolving operational issues quickly and maintaining 90%+ customer satisfaction, Communicated continuously with frontline staff...
Team Leader
Supervised and coordinated daily activities for frontline teams, ensuring adherence to schedules and performance targets, Provided clear instructions and operational updates to team members throughout the day, Logged incidents, corrective actions, and performance outcomes for tracking and...