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Maria
B2C Sales and Customer Support Specialist with diverse communication skills
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Competencies
Experienced in promoting products, prospecting clients, and closing sales across various sectors.
Provided comprehensive support, handled inquiries, claims, and resolved issues in high-volume settings.
Fluent in English and Spanish, utilized in sales, interpretation, and customer interactions.
Proficient in using CRM tools (Spice, Datatrax, CXone) and hotel reservation systems (Zeus Hotelero, Zeus Bar).
Performed accurate and confidential language interpretation during live calls for diverse clients.
Education
Languages
Summary
Dedicated bilingual specialist experienced in B2C sales, customer service, and interpretation, with a proven ability to manage high-volume environments and foster client relationships.
Key Achievements
- Consistently met and exceeded individual sales targets in remote environments at CSS.
- Provided high-quality bilingual customer service and support for eBay and Teleperformance.
- Managed multilingual guest relations and reservations efficiently at Media Luna Hostel.
Experience
Sales Representative (Rep Sales)
Specialized in promoting and providing consultative B2C sales of green energy solutions for residential clients in various US states., Actively prospected new clients through cold calling techniques, aiming to achieve X number of contacts daily/weekly., Systematically managed follow-ups and...
Interpreter (Freelance)
Accurately listened to, interpreted, and translated messages from one language to another during real-time telephone calls for diverse clients., Maintained strict neutrality, precision, and confidentiality in all interpretations., Ensured the original tone, intent, and meaning of messages were...
Customer Service Representative
Provided comprehensive support to eBay users, effectively resolving inquiries, claims, disputes, and issues related to transactions, accounts, shipping, payments, and returns., Managed a high volume of customer interactions while maintaining quality service standards., Navigated multiple systems to...
Bilingual Agent
Managed customer interactions (calls, emails, chat) in English and Spanish, ensuring clear and effective communication., Resolved customer inquiries, issues, and complaints promptly and professionally, following established protocols, achieving an average resolution rate of X%., Provided detailed...
Bilingual Receptionist
Provided cordial and efficient reception to national and international guests, managing the complete check-in and check-out process for up to X guests daily., Professionally handled the telephone switchboard, emails, and messaging platforms, responding to inquiries about reservations, availability,...
Bilingual Sales Advisor
Provided personalized advice to clients in English and Spanish on high-quality jewelry, identifying their needs and preferences., Expertly presented and demonstrated pieces, highlighting features, materials, and value., Managed the complete sales cycle, from initial approach to closing and...