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Maria
Contract Quote Operations Analyst
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Salesforce.
Demonstrated experience with Google Workspace.
Demonstrated experience with Odoo.
Demonstrated experience with AS400 (IBM).
Education
Languages
Summary
Contract Quote Operations Analyst open to new opportunities
Experience
Internal Process Auditor | Compliance and Risk Management
Audit internal processes to ensure compliance with policies, procedures, and quality standards.. Analyze operational data and supporting documentation to identify inconsistencies, risks, and areas for improvement.. Review supporting documentation for the authorization of payments related to claims and incidents.. Prepare reports on findings and recommendations and monitor the implementation of corrective actions.. Coordinate with various departments to resolve incidents and ensure adherence to established controls.. Manage sensitive and confidential documentation with high standards of accuracy, traceability, and security.. Contribute to strengthening internal controls and compliance practices.
Coordinadora Administrativa y Logística de Proyectos
Coordinate administrative, operational, and logistical activities for the development and oversight of projects.. Facilitate communication with multinational clients, international suppliers, contractors, and teams across the United States, Canada, and Mexico.. Oversee schedules, key performance indicators (KPIs), operational requirements, and the achievement of objectives.. Coordinate the processes of import, export, documentation, and regulatory compliance.. Prepare follow-up reports, ensure records are current, and facilitate operational decision-making.. Resolve incidents, identify risks and improvement opportunities, and coordinate actions to ensure business continuity.
Administrative and Logistics Coordinator
Coordinated international logistics operations and worked with carriers, clients, and cross-functional teams across the United States, Canada, and Mexico.. Supported transportation sourcing by identifying and evaluating alternative carriers based on market conditions, cost, distance, operational requirements, and risk.. Requested and reviewed carrier quotations and logistics tenders, comparing commercial and operational alternatives to support carrier selection.. Negotiated transportation costs, availability, and service conditions with carriers while balancing operational requirements, risk, and service continuity.. Maintained accurate operational and supplier records, monitored KPIs and deadlines, and resolved documentation discrepancies and service issues through stakeholder coordination.
Internal Process Auditor & Customer Operations
Performed internal process audits supporting UPS operations, reviewing cases, documentation, and payment-related records to ensure compliance with established policies and procedures.. Evaluated cases against risk and compliance criteria, identifying discrepancies and potential fraud indicators requiring additional review.. Coordinated with Compliance and Fraud teams on cases requiring secondary assessment, ensuring accurate documentation and proper escalation.. Reviewed customer claims and operational records to verify accuracy, policy compliance, and eligibility for monetary compensation.. Documented audit findings, investigated process gaps, and supported corrective actions and continuous process improvement.