Maria - Data Analyst with 5+ years of experience in finance and healthcare sectors

Applied statistical methods and data visualization to extract insights and inform strategic decisions.

Designed and maintained SQL databases, ensuring data integrity and enabling quick retrieval for analysis.

Utilized tools like Power BI to create interactive reports and dashboards for stakeholders.

Ensured high data quality through rigorous cleaning and validation processes, supporting reliable analysis.

Ticketing reservation and transactions via phone calls., Upsale luggage, meals, class to pax on call., Answer to callers inquiries related and non-related to their flight., Deal with complaints, flight cancelations, changes.

Create designs for cake toppers on request., Direct contact with bakeries and maintaining communication throughout the whole process., Manage social media such as Instagram and tiktok., Keep track of supplies and budget in a monthly basis.

Conrad Service: Answer, assist and transfer lines. Respond to all emails, and take in dining orders., Executive Floor: Greet VIP Guest, anticipate guest's needs, ensure guest experience for the breakfast is satisfactory. Remember all guests favorite meal and habits., GSA: Welcome and escort guests to check in- check out, assist on check out, update guests information on the system., Schedule roaster for staff., Upsale events to a 120 % of covers for the weekly promotions as F&B guest experience., Created SOP for breakfast and lunch operations and ensure every staff follow up to the standards., Handling up to 500 covers on breakfast shift to 100 covers for lunch and dinner., Assisting as supervisor, and dealing with guests complaints/request., Relay orders to kitchen and ensure all orders are filled in a timely and accurate manner. Follow up on guests experience on their meal and service.