Maria - Office and Customer Support Specialist with 5+ years of administrative and client service experience

Panamá, Panamá, Panamaen

Managed customer support operations, handling inquiries via multiple channels including web, WhatsApp, and email at Acesco Panamá.

Performed administrative tasks such as price updates, credit notes, and SAP system management, demonstrating technical proficiency.

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Summary

Dedicated support specialist with over 5 years in client service, office management, and social programs. Skilled in SAP, financial processes, and effective communication.

Key Achievements

Supported social programs through planning, home visits, socioeconomic reports, and organization of informational sessions during social work practicum.

Skills

Customer SupportAdvanced

Provided client support through various communication channels, ensuring timely follow-up and satisfaction.

Office AdministrationIntermediate

Handled document management, expense control, and administrative tasks across multiple roles.

Financial OperationsIntermediate

Managed payroll, calculated benefits, and processed payments and vouchers with accuracy.

Technical SkillsIntermediate

Utilized SAP, software automation tools, and accounting systems to streamline processes.

Communication & Organization

Experience

Asistente Comercial

Acesco Panamá

03 abril 2018 - actualmente

Soporte al cliente en cuento a seguimiento de pedidos., Atención a clientes (canales web, WhatsApp, correo), Gestión y procesos de notas de créditos, Actualización de precios, Manejo de SAP, Sistema de automatización.

Trabajadora Social (práctica)

Ministerio de Desarrollo Social

Septiembre 2023 - octubre 2023

Planificación mensual, Visitas domiciliarias, Informes socioeconómicos, Control y manejo de expedientes, Revisión de programas sociales, Organización de charlas

Asistente de Contabilidad

Econoprecios Furniture

01 agosto 2016 - 01 de enero de 2018

Confección y control de Cheques., Control de gastos, Registros de cheques, compras, caja menuda., Archivo

Oficial de Planilla

Distribuidora Xtra

01 de agosto de 2016 - 01 mayo de 2017

Cálculo de décimo tercer mes, vacaciones, liquidaciones, horas extras, Cartas, activaciones de tarjetas clave a colaboradores para pago mediante ACH, Cuadre de descuentos y vales, ingreso de faltante, Registros de descuentos directos, registro de colaboradores para pago mediante ACH, Cuadre de...