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Maria
Customer Service & Operations Specialist with over 10 years in Hospitality and Property Management
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Competencies
Provided outstanding customer support and concierge services in hospitality and property management environments.
Managed staff scheduling, inventory control, and operational processes to ensure smooth daily functions.
Administered bank accounts, managed collections, and reconciled financial transactions for property accounts.
Led reservation operations, coordinated bookings, and supervised front desk staff at hotels and resorts.
Skilled in Microsoft Office Suite, Opera, and Breezeway for reporting, scheduling, and operational management.
Education
Languages
Summary
Dedicated to delivering excellent service, managing operational processes, and supporting teams across hospitality and property management sectors for over a decade.
Key Achievements
- Managed payroll and financial reconciliation for a property management company, ensuring accuracy and efficiency.
- Supervised and coordinated reservations and front desk operations at luxury hotels and resorts.
- Delivered exceptional customer service across multiple roles, including customer resolution and concierge services.
Experience
Property Administrator
Managed payroll for company employees., Administered and tracked multiple condominium bank accounts and payments., Reconciled bank accounts to ensure financial accuracy., Oversaw collections processes and ensured timely payments., Maintained professional communication through emails with clients,...
Reservations Coordinator
Coordinated reservations made by travel agencies and FIT clients., Scheduled activities based on availability and operational capacity., Attended to customer needs and inquiries efficiently., Reported next-day sales and scheduled activities.
Supervisor
Provided concierge service and maintained communication with homeowners and renters., Scheduled and supervised staff to ensure smooth operations., Maintained inventory systems and performed minor maintenance tasks., Created Excel-based reports (daily, weekly, monthly).
Customer Service Representative
Delivered outstanding customer service through proactive issue resolution., Applied problem-solving strategies to ensure customer satisfaction.
Incentive & Meetings Executive
Designed programs and events for incentive groups., Maintained detailed records of participant activities and logistics.
Reservations & Front Desk Manager
Supervised front desk staff and managed guest check-ins., Handled inventory for linens and room keys., Coordinated between departments for guest satisfaction.
Assistant Reservations Manager
Led reservation operations and assisted guests with booking needs., Utilized Opera and Microsoft tools for reporting and documentation.