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Maria
Customer Support
Video resume
Tech support agent
I have been working in the call center industry for more than 5 years. Working in this type of industry has gave the experience and skills needed for the position.
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Provided customer assistance across various industries including healthcare, telecom, and financial services.
Call Center OperationsIntermediate
Worked as a call center agent and technical support representative, managing client inquiries and issues.
Problem SolvingIntermediate
Applied critical thinking and analytical skills to resolve customer issues efficiently.
Active ListeningIntermediate
Utilized active listening to understand customer concerns and provide effective solutions.
Education
Bachelor in Sciences and Arts
Universidad Nacional Autónoma
Summary
Experienced customer support and tech support professional with over five years of industry expertise. Skilled in teamwork, organization, critical thinking, active listening, and problem solving, seeking remote support opportunities.
Key Achievements
- Accumulated over five years of experience in the call center industry, developing expertise in tech support roles.
- Gained diverse skills including teamwork, organization, critical thinking, active listening, and problem solving.
- Sought remote tech support opportunities leveraging industry experience and skill set.
Experience
Customer Support
Humana
August 2023 - April 2024
Call Center Agent
Concentrix
January 2022 - March 2023
Proxy Voting Specialist
Cygnus Pacific
July 2021 - October 2021
Tech Support Call Center
Knoah Solutions
November 2019 - December 2020
Math and Computer Teacher
San Francisco de Sales Catholic School
November 2018 - June 2019
Customer Support
Allied Global
January 2018 - August 2018
Medical Area Assistant
Goverment Casa Presidencial
May 2017 - October 2017
English teacher
Renuevo ́s Christian School
2016
Kínder teacher assistant
Centro Educativo Nido de Águilas
March 2014 - September 2014
Sales Executive
Digicel
2010 - 2011
Skills
Customer SupportCall Center OperationsProblem SolvingActive Listening
Published on CazVid - Jul 3, 2025