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Maria
Administrative Support | Transit & Road Safety
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Competencies
Demonstrated experience with Inbound call handling.
Demonstrated experience with Bilingual customer support.
Demonstrated experience with Customer follow-up.
Demonstrated experience with Booking and reservations.
Demonstrated experience with Issue resolution.
Education
Languages
Summary
Administrative Support | Transit & Road Safety open to new opportunities
Experience
Administrative Support | Transit & Road Safety
Managed documentation, administrative requests and process follow-up.. Coordinated information and responded to stakeholder inquiries.
Marketing, Advertising & Commercial Support
Supported marketing campaigns, advertising and promotional initiatives.. Handled client inquiries, sales follow-up and coordination of customer requirements.
Lodging Support Agent
Delivered 100% English-language support to hotels and properties for reservations, rates and payments.. Resolved incoming service requests, updated information across operational platforms and coordinated partner follow-up.
Sales & Customer Service
Provided personalized customer assistance, product recommendations and retail sales support.. Followed up with customers and supported commercial targets.
Customer Service Representative
Assisted international passengers with bookings, payments, flight changes and travel inquiries.. Provided 100% English-language support for USA–Europe operations, handling customer needs and service issues.
Bilingual Customer Support Agent
Provided bilingual customer assistance, basic technical guidance and request resolution.. Managed complaints, customer concerns and service inquiries in English.