María

Freelance Virtual Assistant & Bilingual Specialist

Conduct outbound calls to qualify prospects, identify needs, and secure appointments for sales teams.. Serve as a consecutive interpreter for medical, insurance, and customer service scenarios, ensuring precise communication between English and Spanish speakers.. Manage client portfolios, track all interactions in CRM, and deliver timely follow-ups to maximize conversion rates.. Build trust through clear, professional communication—adapting tone and approach to every unique interaction.

Customer Service Representative

Assisted customers with inquiries regarding orders, payments, deliveries, product usage, and benefits.. Resolved billing discrepancies, shipping issues, and product concerns with empathy and efficiency.. Supported sales goals by sharing product information and guiding customers through purchasing decisions.

Guided customers through product installation, activation, license plate renewal, and troubleshooting.. Resolved technical and administrative inquiries while maintaining high customer satisfaction ratings.. Coordinated between the technical team and end-users to deliver timely solutions.

Customer Service Representative

Managed credit card inquiries: billing, payments, renewals, charge disputes, and fee adjustments.. Protected customer accounts, explained financial terms clearly, and ensured timely payments.. Maintained strict data confidentiality and compliance with financial security standards.

Customer Service Representative

Assisted wireless customers with plans, billing, device support, plan upgrades/downgrades, and insurance purchases.. Diagnosed service issues, walked customers through technical fixes, and processed plan changes.. Consistently met performance metrics for quality, speed, and customer satisfaction.