This is my profileContact via CazVidMaria
Customer Service Specialist with 5+ years in Telecom & Retail
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Competencies
Provided customer support, resolving inquiries and issues efficiently.
Engaged in active listening and clear communication to understand and address customer needs.
Balanced multiple responsibilities in fast-paced environments like waitressing and retail.
Negotiated payment arrangements with customers facing financial hardships.
Managed store activities including merchandising checks and customer retention.
Education
Languages
Summary
Experienced in customer support, sales, and retail, with a focus on delivering excellent service and resolving customer issues.
Key Achievements
- Handled diverse customer inquiries at Teleperformance Colombia, focusing on financial services.
- Resolved appliance issues and facilitated communication among stakeholders at Alorica Colombia.
- Maintained customer loyalty and managed store operations at Mini market la 24.
Experience
Call Center Agent
Worked in customer service team solving customer issues and inquiries about their cards in a finance service agency., Collected money and negotiated with customers in case they were on a hardship.
Customer Service Representative
Saved sales by offering resolutions like troubleshooting or requesting a technician for any customer that had an inconvenience with the appliances., Provided clear information to customers about the status of their deliveries and orders., Facilitated communication among the customer, delivery team, vendor, and the store where the customer made the purchase.
Waitress
Provided the best service to customers., Developed active listening and awareness about client’s needs., Multi-tasking.
Sales Woman
Retained customers loyalty., Ensured that everything is under control., Merchandize check in.