Experienced in client interactions, debt collection, investigations, project implementation, and technical troubleshooting across diverse industries.
Experience in resolving billing disputes, providing account information, and communicating effectively with clients and residents.
Handled outbound and inbound debt recovery calls, negotiated payment arrangements, and maintained customer credit accounts.
Performed in-depth investigations to verify seller and buyer authenticity, including document review and stakeholder verification.
Led software onboarding and project configuration, managing schedules, stakeholder communication, and data import processes.
Valor Global S.A
Collect debts in range of 5k for services and products acquired, providing payment arrangement, reviewing the client’s credit score, handling billing issues and disputes requests as well provides follow ups, review and determined their upgrade eligibility into account as well relating it i with their devices eligibility., Tech Support (basic troubleshooting) for their devices (phones, tables and services-devices performance)., Review and managed network connection- The towers connectivity for services such as LTE, VOICE, cable box HD box.
Client Services Inc
Debt collector in Chase bank located in US region., Handle credit cards and loan accounts in range of 30k for individuals., Manage and maintain customer account’s information., Once the clients has been assigned into queue needs to track and research using an internal tool (phonelook) to contact them as outbound contact in order to collect debt as full or set up payment arrangements., Excellent communication skills in order to make the customer understand the urgency to payoff the debt., Handle 3 way calls, (clients, attorneys, bank entity).
Amazon
Working on the seller side, reviewing the seller performance into Amazon platform and invoices given related with their products displayed in their amazon account: E-Commerce, Hand-Written, recurring Proforma, CN VAT Invoices., By investigating and performing researches we need to confirm the sellers are listing authentic items and providing authentic invoices so, their products are not counterfeit neither frauded., Perform roles as: PAT (Product Authentication Specialist): Invoices review process., CERT: (Certification Specialist-Analyst): Holistic review process-account performance management.
High School
International Baccalaureate
Natural English Course
Veterinary Technical Assistant
English Course
Bachelor's Degree in Electronic Engineering
Provided basic troubleshooting for devices and network connections, supporting telecom services and device performance.
Concentrix
Maintenance, billing, and dispute advisor at Amherst account Multichannel communication (calls, emails) about the properties., Understand the problems the residents are having and assign the vendor or technician for the repairs., Review and explain the charges for the bill., Resolving issues through internal communication with our departments., Follow up on work orders and make sure the repairs are done., Advise the resident about the status of the account (billing) Review the availability of the tech and vendors in order to assign WO by Salesforces.
Services Support Group (SSG)
Receiving inbounds calls as a retention and sales representative., Provide the benefit to keep the membership active to protect their information as we provide the main 3 different scores and reports for American bureaus (Experian, Equifax, TransUnion)., Provide information for their insurance for ID theft protection that is support for the AIG= American International Group., Explain the different prices for the membership.
Movate WFM
Managed projects monthly across various sectors such as Government, Manufacturing, and Education, utilizing Asset Essentials software., Upon assignment, I initiate scheduling calls with clients. The initial four calls are essential, focusing on guiding clients through software features step-by-step., Post these calls, the process begins with account setup within the software. As part of the implementation, is need import all asset data to ensure smooth software utilization., Also guide the clients on utilizing the Work Order and Preventive Maintenance features for effective building management., Projects typically span three months each. Communication channels include Teams calls, Zoom, and email, with Salesforces facilitating direct client communication via chat., Daily interaction with stakeholders involves initiating new projects, monitoring ongoing projects, and providing updates.
Movate WFM
Coordinate the first call for the Project coordinator with the clients., Configurated the projects: Adding the Welcome Message on the chatter, uploading the file for the project such as State of Work, and adding the configuration files for the importing depending on the vertical, (education, manufacturing, government, event management)., Updating the start and end date of the project with the milestones also owners of the projects, including the project plant task, updating the GANTT chart, including the clients to the Brightly community, and giving them access so they can check their projects., Work on Jira tickets to grant their access to Brightly Academy, so they can be familiar with the software., Implemented a tiered Service Level Agreement (SLA) system to ensure prompt and efficient responses based on urgency.
Amazon
Working on the buyer site for the recovery department., Dive deep on every investigation to determine whether the buyer is verifiable or unverifiable., Follow up the cases I have assigned either for a phone call or email., Call the stakeholders to verify their account., Review the verification documents per marketplaces such as (ES: Spain, PT: Portugal, UK: United Kingdom)., Ask for their VAT /NIF number (Company verification number)., Review the emails responses to complete the process appeal, either verifying the account or denying the process.
Biomass Technician
Technical degree in Cybersecurity
Master in Cybersecurity Risk and Compliance