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María
Call Center Agent with customer service and problem-solving skills
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Competencies
Provided courteous and professional service handling inquiries and complex situations at a call center.
Utilized document control and process monitoring techniques to manage workflows efficiently.
Applied within psychological care and crisis intervention strategies during internship at Organización Clínica Bonnadona.
Provided psychological and palliative care support as part of internship experience.
Education
Languages
Summary
Experienced in handling customer inquiries, scheduling, and providing psychological care.
Key Achievements
- Handled incoming calls and provided relevant information in a professional manner
- Scheduled appointments and managed inquiries to ensure customer satisfaction
- Designed psychoeducational interventions and developed strategies during internship at Organización Clínica Bonnadona
Experience
CALL CENTER AGENT
Handle incoming calls, Provide relevant information, Schedule appointments, Manage inquiries, Ensure courteous and professional service, Problem-solving and handling complex situations
INTERNSHIP
Comprehensive psychological care, Design of psychoeducational interventions, Development of strategies for crisis intervention and palliative care