Maria - Customer Service Professional with 15+ years experience in healthcare & telecommunication

Guadalajara, Jalisco, Mexicoen

Supported multiple hospital accounts, including Mount Sinai Hospital and NYU Hospital, providing troubleshooting and customer assistance.

Handled customer inquiries for well-known brands like Sprint, T-Mobile, and Bank of America across various communication channels.

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Summary

Experienced professional with over 15 years in customer service, troubleshooting, and supply chain roles across healthcare, banking, and telecommunication industries in Mexico.

Video Resume

Key Achievements

Managed supply procurement for auto parts production, ensuring material availability and timely delivery.

Skills

Customer ServiceExpert

Provided support via phone, email, and chat for healthcare, banking, and telecommunications clients.

TroubleshootingAdvanced

Resolved technical issues related to customer inquiries in support and helpdesk roles.

Communication SkillsAdvanced

Demonstrated excellent soft skills in assisting diverse clients in Spanish and English.

Procurement & Supply ChainIntermediate

Managed material sourcing for auto parts manufacturing at SL Factory Motoring Services.

Languages

Spanish(Native)

Experience

Purchasing Agent

SL Factory Motoring Services

2005–2007

Responsible for supplying all the material for the production of auto parts.

CSR1

Servicios SSI Integrles S de RL de CV

2008-2015

The tasks that were performed were based on the campaign we were assigned to assist, for example Bank of America, Sprint, T-mobile.

HELPDESK SENIOR ASSOCIATE

NTT DATA SERVICES MEXICO OPERATIONS, S. DE R.L. DE C.V.

2016-2024

As a professional cross-skill agent my main account was Mount Sinai Hospital and the supported account was NYU Hospital., I assisted basic troubleshooting over the phone, emails and chats.