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Customer Support & Sales Representative with 5+ years of client engagement
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Competencies
Provided comprehensive support to customers and healthcare providers, ensuring satisfaction and issue resolution.
Engaged with clients via outbound calls to promote products, follow-up on leads, and achieve sales targets.
Effectively communicated complex information via phone, email, and text, often in high-pressure situations.
Resolved customer issues, billing concerns, and navigation challenges efficiently across various roles.
Accurately accessed, updated, and verified sensitive client and insurance data within HIPAA-compatible systems.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service and sales, adept at handling high-volume inquiries, managing sensitive data, and supporting operational goals. Skilled in communication, problem-solving, and client engagement across healthcare, logistics, and retail sectors.
Key Achievements
- Collected, verified, and securely managed client data within HIPAA-compliant platforms across roles.
- Handled high-volume customer inquiries across multiple channels, consistently delivering positive experiences.
- Closed sales by following up on leads through outbound calls, maintaining a professional and customer-focused approach.
Experience
Customer Support & Sales Representative
Collected, verified, and updated client data within HIPAA-compliant platforms., Scheduled appointments and follow-ups with healthcare providers or internal departments as needed., Delivered high-quality customer service by resolving issues quickly, building trust, and promoting a positive...
Customer Support & Sales Representative
Handled customer inquiries via phone, email, and text messages regarding refrigerant products, providing accurate information and timely support., Conducted outbound calls to follow up on leads and successfully close sales, while maintaining a professional, customer-focused approach.
Driver Support Specialist
Delivered real-time support to Amazon drivers by assisting with delivery address navigation, confirming deliveries, and accurately updating package status., Managed a high volume of calls with professionalism and empathy, particularly when drivers were navigating hazardous or high-pressure...
Retail-customer service representative
Accurately accessed and updated sensitive customer information while strictly following verification and security procedures., Assisted customers with account-related issues through guided phone support, handled refunds and returns, and resolved billing concerns.