Dedicated analyst with a strong background in financial data and project leadership.
Performed complex data analysis to identify trends and insights for business strategy.
Built and maintained financial models to evaluate investment opportunities and project forecasts.
Managed cross-functional teams to deliver projects on time within scope and budget.
Effectively communicated complex analysis results to stakeholders at all levels.
Teleperformance
Work experience in customer service, handling telephone platforms and chat support, judicial investigation processes, and Airbnb support in United States.
Optum Colombia
Work experience in customer service, specializing in healthcare and everything related to medical services such as scheduling appointments, technical support, and billing management in United States.
Qualfon
Work experience in the area of medical, auto, life, and property insurance, assisting customers with financial information and claims, technical support, and customer care in United States.
Teleperformance
Work experience in the streaming platform industry in the United States, assisting customers with their concerns and providing technical support.
Diploma
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Utilized advanced Excel functions for data manipulation, reporting, and visualization.
