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Competencies
Demonstrated experience with Microsoft Office Suite — Word, Excel, Outlook.
Demonstrated experience with Google Workspace — Gmail, Google Docs, Google Sheets.
Demonstrated experience with CRM & Customer Management Systems.
Demonstrated experience with POS (Point-of-Sale) Systems.
Demonstrated experience with Clover POS.
Education
Languages
Summary
Professional profile
Experience
Customer Service and Sales Support
Provided front-desk customer service and on-site sales support, assisting customers with product selection, inquiries, and purchases.. Managed store inventory, including product organization, stock monitoring, and maintaining accurate inventory records.. Built strong customer relationships while supporting daily store operations and promoting Fiori SRL’s leather goods products.
Technical Support
Provided technical support for Clover POS systems, assisting merchants with hardware issues, including tampered or damaged devices, as well as software and system-related concerns.. Troubleshot and resolved technical issues while escalating complex cases to Tier 2 and Tier 3 support teams when additional assistance was required.. Handled high-volume inbound calls and follow-ups on escalated cases, maintaining clear communication with merchants and ensuring timely resolution of their technical issues.
Project Manager
Managed construction and interior design projects, coordinating project execution, completed design maintenance, pricing, sales, client communication, and supplier follow-ups.. Provided administrative and executive support to the leading department, assisting with tax regulation processes, employee payments, financial records, and billing tasks.. Coordinated with clients, suppliers, and internal teams to ensure projects and administrative processes were completed accurately, efficiently, and on schedule.
Customer Support
Managed customer inquiries through email and other communication channels, providing timely and personalized support to wine club members.. Handled escalated cases and retention requests for wine clubs such as Laithwaites, identifying customer concerns and providing effective solutions.. Focused on customer retention and satisfaction, resolving issues and offering alternatives that encouraged customers to maintain their monthly wine club subscriptions.
Medicaid Application Support
Assisted seniors and families throughout the Medicaid application and approval process, providing guidance and support to help ensure applications were completed accurately.. Reviewed client profiles and documentation to verify eligibility requirements and identify missing or incomplete information needed for Medicaid benefits.. Communicated directly with clients to obtain missing documents, explained requirements, provided guidance, and followed up consistently to keep applications moving forward.