Marcos - Data Analyst with 4 years of expertise in data visualization and reporting

Created interactive dashboards and reports using tools like Tableau and Power BI.

Performed statistical analysis and interpreted complex datasets to support business strategies.

Wrote queries to extract and manipulate data from relational databases for reporting purposes.

Ensured data quality by cleaning and validating datasets before analysis.

Provided in-person interpretation between English and Spanish for medical and academic settings, Collaborated with students and staff to ensure clear and accurate communication, Worked with various organizations for remote and on-site interpretation

Conducted outbound cold calls and managed inbound sales inquiries, Successfully converted leads into customers by clearly explaining services, Maintained detailed records and followed up on potential clients

Delivered technical assistance to users through various support channels, Diagnosed app issues and provided solutions to enhance user experience, Maintained high customer satisfaction ratings