Marcos - Business analyst with 5 years in financial services

Performed requirements gathering, process modeling, and documentation to support project delivery in financial services.

Facilitated communication between technical teams and clients to clarify project requirements and expectations.

Identified process inefficiencies and recommended solutions to optimize workflow and reduce redundancies.

Created detailed functional and technical specifications to guide development and testing phases.

I work for Dish as a customer service agent., After 3 months became tech support advisor., After 2 months I became a trainner for new waves helping out with soft skills and helping new new hires with their rapport.

As Verizon I started helping with customer service calls and tech support for about a month., After that I became a trainer helping out the new hires with their soft skills rapport.

At frontier I was part of the sales campaign opening new accounts and did that for about 3 months., After I was part of the training department and the team lead helping out a new hires with the new prospect and not training them in customer service that they could build better soft skills and also their rapport.

For Scotiabank I was a financial advisor for about 3 months., After that I became a revolving credit advisor took the training helping out customers with their credit cards revolving loans., After about 4 months then I became a loan specialist now helping out customers with the loans with their car loans., After about a year at Scotiabank and then I was kind of a team lead helping out other supervisors but they're training with the coaching with the new hires.