Marcos - Published Author with Academic and Customer Support Experience

Authored articles for academic and public audiences, including nominations for best articles in recognized publications.

Provided support for financial app users, resolving issues and documenting interactions efficiently.

Conducted research and summarized findings for academic projects, demonstrating analytical capabilities.

Utilized these tools for documentation, project work, and communication in academic and support roles.

Published work at the official St. Mary’s article section, nominated for best Biology article and best Academic Explanatory article. Link attached above for reference., Work was developed over the course of a semester as the final project of the course 'History until the 1500’s'.

Summer job providing customer service/technical support for the Chime finance application and services to support clients ease of use with the application., Responsibilities included taking over 30 inbound calls a day and troubleshooting any issues a Chime user had while documenting client...