Dedicated customer service professional with over 3 years of experience in retail, handling inquiries, sales, and client satisfaction. Skilled in communication, problem resolution, and product knowledge, committed to delivering a superior customer experience.
Utilized active listening and clear communication to understand customer needs and provide effective assistance across different channels.
Provided personalized support, resolved complaints, and maintained high satisfaction scores in fast-paced environments.
Recommended products based on customer needs, contributing to sales targets in retail settings.
Addressed customer issues promptly, calming frustrated clients and ensuring resolution.
Foundever
Responder llamadas, correos electrónicos o mensajes de chat para atender preguntas sobre productos, servicios o políticas., Brindar asistencia personalizada a los clientes, comprendiendo sus necesidades y recomendando productos como mochilas, equipaje y accesorios para aumentar las...
Totto
Verificar el estado de la membresía de los clientes al momento de entrar a la tienda, asegurando que solo los miembros puedan hacer compras.
PriceSmart
Procesar las compras de los clientes, manejar los pagos (efectivo, tarjeta, etc.), emitir recibos y asegurar una experiencia de pago fluida y eficiente.
Bachillerato
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Proficient in handling POS systems, email, chat, and Microsoft Office applications to support service tasks.
