This is my profileContact via CazVidMarcela
Customer Support & Administrative Professional with 5+ years in Operations
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Competencies
Provided technical and customer service support via chat, email, and phone for various clients and companies.
Created annual operational plans and monthly budgets, coordinating resources and ensuring alignment with organizational goals.
Supervised warehouse staff, overseeing inventory checks and optimizing logistical workflows.
Provided technical support for thermostats, fire alarms, and installation guidance for smart home devices.
Handled invoicing, report checking, memos, requisitions, and managed systemic incorporation of receipts for finance.
Education
Languages
Summary
Versatile professional experienced in customer support, process optimization, and administrative tasks across logistics, tech support, and customer service roles. Skilled in SOP development, inventory management, and client relations.
Key Achievements
- Assisted in developing and reviewing Standard Operating Procedures, enhancing process clarity for team members.
- Managed end-to-end customer service for international clients, handling orders, issues, and refunds, ensuring customer satisfaction.
- Supervised warehouse operations, implementing ABC inventory method and conducting time studies to improve efficiency.
Experience
Planner I
Elaborate, review, and help coworkers on elaborating Standard Operating Procedures (SOP) Manuals., Incorporate receipts to a system of Honduras so that Finance can reimburse money to the secretaryship., Creating the Annual Operational Plan and the Monthly Budget Planning., Prepare memos and make...
Bilingual Specialist in contact center
Customer service for a Canada-based company called Lululemon through chat and email., Assisting customers in placing orders, tracking, editing, cancellation, and incident creation of any problems with their orders, deliveries and items., Reporting products that are not performing (PNP) as expected...
Professional Practice in the Logistics Department
Supervise staff and check the pickings in the dispatch area and check other warehouses., Optimization of activities to improve efficiency., Implementation of ABC method of products in warehouse and time study for unloading pipe containers.
Technical Support Agent
Customer service for a US-based company called Google Nest, giving technical support for thermostats and helping clients install them with their Air conditioning and heating., Technical support for fire alarms., Canceling orders and renovating warranty.
Accounting assistant
Checking the end-of-day-reports., Arrange invoices and fill out Excel tables with accounting information.