Marcela - Customer Support & Administrative Professional with 5+ years in Operations

Provided technical and customer service support via chat, email, and phone for various clients and companies.

Created annual operational plans and monthly budgets, coordinating resources and ensuring alignment with organizational goals.

Supervised warehouse staff, overseeing inventory checks and optimizing logistical workflows.

Provided technical support for thermostats, fire alarms, and installation guidance for smart home devices.

Handled invoicing, report checking, memos, requisitions, and managed systemic incorporation of receipts for finance.

Elaborate, review, and help coworkers on elaborating Standard Operating Procedures (SOP) Manuals., Incorporate receipts to a system of Honduras so that Finance can reimburse money to the secretaryship., Creating the Annual Operational Plan and the Monthly Budget Planning., Prepare memos and make...

Customer service for a Canada-based company called Lululemon through chat and email., Assisting customers in placing orders, tracking, editing, cancellation, and incident creation of any problems with their orders, deliveries and items., Reporting products that are not performing (PNP) as expected...

Supervise staff and check the pickings in the dispatch area and check other warehouses., Optimization of activities to improve efficiency., Implementation of ABC method of products in warehouse and time study for unloading pipe containers.

Customer service for a US-based company called Google Nest, giving technical support for thermostats and helping clients install them with their Air conditioning and heating., Technical support for fire alarms., Canceling orders and renovating warranty.

Checking the end-of-day-reports., Arrange invoices and fill out Excel tables with accounting information.