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Maria
Customer Service & Administrative Professional with 11+ Years in Support Roles
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Competencies
Delivered expert customer service and technical support across various platforms, including email, live chat, and phone.
Managed appointment scheduling, follow-ups, and patient coordination in healthcare settings.
Communicated professionally with clients and customers via email, postal mail, and phone.
Performed administrative tasks including office management, schedule management, and support activities.
Verified insurance coverage and eligibility to prevent billing issues in healthcare environments.
Education
Languages
Summary
Experienced professional with over 11 years in customer support, appointment scheduling, and administrative roles across healthcare, hospitality, and call centers.
Key Achievements
- Managed diverse customer service tasks across multiple industries, including healthcare, hospitality, and call centers.
- Streamlined appointment scheduling and patient follow-ups in a clinical setting to improve patient satisfaction.
- Provided technical assistance and complaint resolution in high-pressure environments, ensuring customer satisfaction.
Experience
RECEPTIONIST
Corresponded with clients through email, telephone, or postal mail., Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance., Managed multiple tasks and met time-sensitive deadlines., Scheduling appointments, Recalls, Follow ups.
AIRBNB CUSTOMER SUPPORT
Adhered to company policies, procedures and system documentation requirements., Troubleshot and resolved customer complaints and issues., Determined job urgency and priorities to satisfy customer requirements through Emails, Live Chat and Calls.
VIRTUAL OFFICE ASSISTANT
Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues., Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols., Monitored patient wait times, providing updates to achieve optimal...
CUSTOMER SERVICE/ UP SALES
Maintained high customer satisfaction standards to meet or exceed targets., Provided customer support to clients, answering questions and addressing concerns., Answered customer support inquiries via specialized ticket tracking platforms.
CUSTOMER SERVICE/UP SALES/ TECH SUPPORT
Provided expert customer service and technical support to clients., Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Offered advice and assistance to customers, paying attention to special needs or wants.