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O2C & Accounts Receivable Supervisor with 10+ years in Financial Services
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Competencies
Handled billing, collections, and payment escalations to ensure smooth accounts receivable processes.
Led and mentored teams, developed training materials, and assessed performance for operational improvements.
Created comprehensive SOPs for billing and AR processes, standardizing procedures and enhancing efficiency.
Managed complex reconciliations, escalated issues, and maintained high-level communication with key clients.
Proficient with SAP, Oracle, ZENDESK, Microsoft Office Suite, Google Workspace, and bilingual communication.
Education
Languages
Summary
Experienced supervisor with expertise in accounts receivable management, team leadership, and process optimization for global clients.
Key Achievements
- Led operational coordination across multiple international teams, resolving technical and financial issues.
- Managed a $100M USD portfolio across 137 accounts, overseeing financial data and complex processes.
- Developed and documented SOPs for billing and AR teams, significantly improving process efficiency.
Experience
O2C & Accounts Receivable Supervisor
Led daily operational and executive coordination among teams in the U.S., Prague, Canada, and LATAM to successfully resolve technical and financial issues., Directly administered high-level escalation communications and resolutions with key B2B corporate clients (e.g., Walmart, Toyota,...
Performance Coach
Developed training materials and SOPs from the ground up, focusing on quality control, training, and team skill development for the AR department., Assessed team performance and designed targeted improvement plans, showcasing strong abilities in talent management and continuous operational...
Senior Collector & Team Lead
Promoted to Team Lead for Canada operations, responsible for managing workflows, handling escalations, and mentoring new team members., Managed complex reconciliations and direct communication with high-priority U.S. government and corporate accounts.