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Customer Support & Sales Support Specialist with 5+ years in Airline & Logistics
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Competencies
Handled inbound calls and email communications for airline and logistics clients, resolving inquiries effectively.
Assisted sales teams by responding to customer inquiries and maintaining sales-related information systems.
Managed international pricing processes including discounts and product setup across US and EU markets.
Provided specialized support for transport and logistics software, troubleshooting and assisting users.
Supported HR functions such as hiring, re-hiring, and data updating for multiple companies across US.
Education
Languages
Summary
Experienced in providing multilingual support in airline, logistics, and corporate environments. Skilled in customer service, sales support, and pricing management, with a strong technical background.
Key Achievements
- Provided bilingual customer support for airline and logistics clients, handling inquiries via phone and email.
- Supported sales teams by responding to customer inquiries, processing orders, and maintaining sales databases.
- Managed internal pricing processes across international markets ensuring accuracy in discounts and product setups.
Experience
Client Support Associate (Bilingual)
Provide commercial and services information of Avianca Airline, through inbound calls. (On Site)
Commercial Agent (Apprentice)
Provide commercial and services information of different airlines, make and sell travel plans around the world. (On Site)
Client Support Associate (Bilingual)
HR administrative assistant in charge of personnel-related administrative tasks. Supporting the HR department for different companies around the US in duties like hiring, rehiring and updating information in different required platforms. (Remote/On Site)
Software Support Agent (Bilingual)
Technical and specialized support for users and companies related to the transport and logistic software (Magaya Supply Chain) through inbound calls and emails. (On Site)
Project Support Sr (Bilingual)
Provide assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases. (Remote)
Pricing and Deal Management (Bilingual)
Manage internal pricing processes including discounts and product setup to ensure accuracy across international markets (US & EU). (Remote)