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Customer Service & Operations Manager with 4+ years in Hospitality and Support
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Competencies
Successfully managed teams of up to 20 staff, fostering collaboration and operational excellence
Expert in handling customer inquiries, claims, and complaints to ensure positive experiences
Experienced in overseeing daily operations including inventory, payroll, and customer relations
Effective communicator across diverse platforms, ensuring clarity and customer satisfaction
Education
Summary
Versatile professional with over 4 years managing hospitality operations and providing customer support. Skilled in team leadership, process optimization, and client relations, with a foundation in culinary arts.
Key Achievements
- Led a team of 20 in managing dining operations, serving over 300 daily diners, ensuring high service standards
- Optimized inventory and payroll processes, improving efficiency and reducing costs at La Cosmopolitana
- Provided effective chat and call support, resolving customer issues promptly and enhancing client satisfaction
Experience
Manager
Responsible for managing dining facilities, Overseeing a team of 20 people, Handling inventory, Payroll and orders, Customer relations, Daily diners: 300 pax
Agent Chat Support for Dick´s
Chat support for Dick´s, Supported customers with purchases, claims and missing deliveries
Customer Care inbound calls for HD Supply
Taking calls for customers from HD Supply, Handling missing deliveries, Sales support and assistance with purchase issues