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Competencies
Delivered high-quality guest services on cruise ships and in retail environments, ensuring customer satisfaction.
Supervised staff in hospitality, retail, and vocational training projects, overseeing scheduling and performance.
Handled purchasing, wages, and daily balances for multiple projects and businesses, maintaining smooth operations.
Developed promotional displays, in-store specials, and promoted services to increase revenue and customer engagement.
Managed a cyber café and calling center, providing internet and communication services while overseeing daily operations.
Education
Summary
Experienced in managing teams, overseeing operations, and delivering excellent customer service in hospitality and retail sectors.
Key Achievements
- Managed a team of 14 staff members involved in vocational training across various projects, ensuring smooth operations and effective communication with community leaders.
- Led the growth of a start-up store from 8 employees to 16, achieving $80,000 in annual revenue and developing innovative marketing strategies.
- Provided guest room service twice daily at Royal Caribbean, ensuring guest satisfaction and readiness for memorable vacations.
Experience
Member Agent - Inbound calls
Stateroom Attendant
In charge of 16-18 rooms, Clean all rooms 2 times per day, making sure the guest has all the necessary items in order for them to have a memorable vacation.
Field Manager
Manage staff of 14 people, whom were involved in vocational training in different projects such as health, carpentry, sewing class, and solar energy., Oversee purchasing of building materials for different projects in all 5 villages where we are present., Oversee and manage wages for all employees....
Stateroom Attendant
In charge of 16-18 rooms., Clean all rooms 2 times per day, making sure the guest has all the necessary items in order for them to have a memorable vacation.
Store Manager
Started as a cashier. Later got promoted to store manager., Oversee growth of a start-up store from 8 employee operation to 16 employee business with $80,000.00 in annual revenue., Created innovative merchandise displays and promoted in-store specials and events., Hired and trained employees,...