Manuel - Dispatcher with 3 years of experience in call center operations

León de los Aldama, Guanajuato, MéxicoRemoteen

Gained hands-on experience with CRM, cold calling, and multiple dialer systems.

Handled transfer and reception of calls efficiently using various communication tools.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced dispatcher with a background in call center operations, customer service, and communication tools.

Worked in diverse company environments, demonstrating adaptability and role progression.

Customer ServiceIntermediate

Engaged with customers through cold calling and transfer operations, ensuring smooth communication.

Call Center OperationsIntermediate

Utilized dialers, CRM, and communication platforms like Slack to manage call workflows.

Communication SkillsIntermediate

Communicated effectively with clients and team members in a fast-paced environment.

Technical ProficiencyIntermediate

Proficient in Word, Excel, Slack, and various dialers for daily operational tasks.

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