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Manuel
Call Center Professional with 11 years of diverse customer service experience
Video resume
Lic. Administración de Empresas Turisticas
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Contact
Hermosillo, Sonora, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and resolved issues efficiently for diverse client inquiries.
Team ManagementIntermediate
Supervised teams to ensure quality service and operational efficiency.
Sales & UpsellingIntermediate
Handled sales campaigns and promoted products/services to clients.
Escalation HandlingAdvanced
Managed complex customer complaints and escalated issues to ensure resolution.
Summary
Experienced call center specialist with over a decade of experience in customer care, sales, and escalation management, with proven leadership capabilities.
Key Achievements
- Progressed from Customer Care Representative to Supervisor, Floor Manager, and Account Manager
- Gained experience across multiple campaigns including customer service, sales, and escalated calls
- Led various teams and managed escalated customer issues in a high-pressure environment
Skills
Customer ServiceTeam ManagementSales & UpsellingEscalation Handling
Published on CazVid - Jul 3, 2025