This is my profileContact via CazVidManuel
Customer Service & Training Specialist with 4+ years in Healthcare and Call Center Industries
Contact
Competencies
Proficient in managing inbound and outbound communications across healthcare and client service sectors.
Experienced in developing and delivering training programs to enhance team skills and efficiency.
Skilled in utilizing various digital tools to streamline documentation, communication, and workflow.
Capable of maintaining performance and composure in fast-paced, high-pressure environments.
Education
Languages
Summary
Manuel is a dedicated professional with over 4 years of experience in healthcare documentation, client communication, and agent training. Skilled in digital tools, adaptable, and proactive, he excels at improving team efficiency and client satisfaction.
Key Achievements
- Optimized documentation processes at MedNec, improving accuracy and compliance.
- Managed high-volume inbound/outbound calls, enhancing client and patient engagement.
- Trained new agents at Call Centered, boosting team performance and service quality.
Experience
MedNec Agent
Documentation making and review., Managing of inbound and outbound calls to patients, doctors, and healthcare organizations.
Intake Specialist
Information gathering and message creation., Managing of inbound and outbound calls to clients, lawyers and a vast range of companies.
Trainer
Training of new agents., Managing of different tools and techniques to ensure the learning and improvement of people during work hours.