Manuel - Customer Support and Sales Professional with 4 years in Call Center Industry

Expert in managing customer inquiries and delivering satisfactory resolutions.

Skilled in providing technical assistance for a variety of products and services.

Capable of guiding customers through sales processes and improving conversion rates.

Proficient in documenting and managing customer interactions and data.

Provide customers with information about the status of their Amazon order. Document each call and every step taken during the call.. Resolve any question or concern about the account.. Assist customers with any incident and guide them step by step if they need help installing applications or restarting their mobile network. (Xfinity Mobile)

Provide technical support for the installation of Google Nest thermostats and fire alarms.. Document each step followed until everything is in order and the customer is satisfied.. Provide assistance if the customer has account issues.

Handle calls from potential customers and assist them with the hotel reservation process.. Ensure the best option is provided based on customer needs and comfort.. Give guidance to new team members to improve their performance.

Provide users with information related to their health insurance.. Explain to the user the processes required for their insurance to be effective.. Provide users with information about medications and doctors included in their plan.