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Tech Support & Customer Service Specialist with diverse experience in client support and logistics
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Competencies
Utilized technical skills to resolve streaming issues and technical glitches.
Managed customer interactions, increased satisfaction, and addressed customer needs.
Conducted new hire training sessions at DASH BPO, supporting team development.
Managed quotes, logistics, and claims processes for shipments at Multimodal Logistic.
Identified customer needs to provide tailored solutions in sales and support roles.
Education
Languages
Summary
Dedicated specialist experienced in technical support, customer service, and logistics operations, proficient in troubleshooting, client relations, and process improvements.
Key Achievements
- Trained new hires at DASH BPO, enhancing team onboarding process
- Troubleshot streaming issues and assisted with sports schedules at NBC Sports
- Handled quotes and claims, providing efficient logistics solutions at Multimodal Logistic
Experience
Tech Support Specialist
Troubleshoot streaming issues and glitches with the NBC Sports app, Assisting customers with sports schedules, Responsible for new hires training, Direct contact with the NBC Sports clients, Assisted with New Client prospects, speaking directly with them about the project and the successful...
Life Insurance Sales
Identifying each customer needs.