Manuel - Tech Support & Customer Service Specialist with diverse experience in client support and logistics

Panamá, Panamá, Panamaen

Trained new hires at DASH BPO, enhancing team onboarding process

Troubleshot streaming issues and assisted with sports schedules at NBC Sports

Published on CazVid

Summary

Dedicated specialist experienced in technical support, customer service, and logistics operations, proficient in troubleshooting, client relations, and process improvements.

Key Achievements

Handled quotes and claims, providing efficient logistics solutions at Multimodal Logistic

Skills

TroubleshootingAvanzado

Utilized technical skills to resolve streaming issues and technical glitches.

Customer Relationship ManagementAvanzado

Managed customer interactions, increased satisfaction, and addressed customer needs.

Training & OnboardingIntermedio

Conducted new hire training sessions at DASH BPO, supporting team development.

Logistics & Claims HandlingIntermedio

Managed quotes, logistics, and claims processes for shipments at Multimodal Logistic.

Customer Needs AssessmentIntermedio

Experience

Tech Support Specialist

DASH BPO

July 2020 - April 2023

Troubleshoot streaming issues and glitches with the NBC Sports app, Assisting customers with sports schedules, Responsible for new hires training, Direct contact with the NBC Sports clients, Assisted with New Client prospects, speaking directly with them about the project and the successful...