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Manuel
Customer Service Specialist with 5+ years in BPO environments
Video resume
Customer Service
Manuel n26 years oldn5+ years of experience in the BPO, Call Center environmentnCustomer service, retention, sales, technical support, led generation, service desk skills among others!nFully bilingual, native speakernnGraduated class of 2016nJames Martin High SchoolnArlington, Texas
Contact
Guadalajara, Jalisco, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided frontline support and addressed customer inquiries across multiple channels.
RetentionIntermediate
Worked on customer retention strategies to maintain client satisfaction and loyalty.
Technical SupportIntermediate
Assisted customers with technical issues related to products and services within the call center.
SalesIntermediate
Engaged in sales activities to promote and upsell products and services.
SupervisionBeginner
Led small teams in customer service environments, gaining foundational leadership experience.
Summary
Experienced in customer support, retention, sales, and technical support within BPO and call center settings, fully bilingual.
Key Achievements
- Gained extensive experience in customer service, retention, sales, technical support, and service desk roles.
- Supervised customer service teams, leading to enhanced operational efficiency.
- Developed bilingual communication skills to serve diverse client needs effectively.
Skills
Customer ServiceRetentionTechnical SupportSalesSupervision
Published on CazVid - Jul 3, 2025