Dedicated professional with over 5 years in customer support, appointment scheduling, and document management across sales, finance, and aviation sectors. Skilled in CRM tools, communication, and organizational tasks.
Handled inbound and outbound cold leads to schedule consultations, coordinating logistics for sales teams.
Provided phone support, managed inquiries, and maintained high customer satisfaction standards.
Utilized scheduling software and CRM systems to manage customer appointments and information efficiently.
Managed confidential corporate and financial documents with high accuracy at Ernst & Young.
Iterum Connections
Handle inbound and outbound cold leads to schedule consultation visits for artificial grass installations., Coordinate appointments for residential and commercial customers in Florida and Houston, Texas., Qualify prospects, confirm project scope, and collect accurate information for quoting...
Ernst & Young S.A.
Managed confidential corporate and financial documentation in compliance with internal policies., Organized, reviewed, and maintained records to support audit and advisory teams., Demonstrated high attention to detail, accuracy, and information security.
Interlink Service Panama
Provided phone-based customer support and handled high-volume inbound calls., Took accurate messages, resolved customer inquiries, and escalated issues when required., Maintained a professional tone and strong customer service standards.
Panama Services
High School Diploma
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Prepared reports, correspondence, and administrative documents for various roles and projects.
Managed front-desk operations, phone calls, and visitor coordination., Assisted with administrative tasks, document handling, and internal coordination.
Copa Airlines
Assisted passengers with check-in, boarding, and customer service operations., Maintained compliance with aviation safety and service standards.
