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Customer Service & Appointment Setter with 5+ years in client engagement
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Competencies
Handled inbound and outbound cold leads to schedule consultations, coordinating logistics for sales teams.
Provided phone support, managed inquiries, and maintained high customer satisfaction standards.
Utilized scheduling software and CRM systems to manage customer appointments and information efficiently.
Managed confidential corporate and financial documents with high accuracy at Ernst & Young.
Prepared reports, correspondence, and administrative documents for various roles and projects.
Education
Languages
Summary
Dedicated professional with over 5 years in customer support, appointment scheduling, and document management across sales, finance, and aviation sectors. Skilled in CRM tools, communication, and organizational tasks.
Key Achievements
- Scheduled numerous consultations for artificial grass installations across Florida and Houston, optimizing field sales efforts.
- Managed confidential corporate documents at Ernst & Young, demonstrating precise record-keeping and compliance.
- Provided high-quality phone-based customer support, resolving inquiries and escalating issues efficiently.
Experience
Appointment Setter – Project Top Turf (Artificial Grass)
Handle inbound and outbound cold leads to schedule consultation visits for artificial grass installations., Coordinate appointments for residential and commercial customers in Florida and Houston, Texas., Qualify prospects, confirm project scope, and collect accurate information for quoting...
File Analyst
Managed confidential corporate and financial documentation in compliance with internal policies., Organized, reviewed, and maintained records to support audit and advisory teams., Demonstrated high attention to detail, accuracy, and information security.
Customer Service Agent
Provided phone-based customer support and handled high-volume inbound calls., Took accurate messages, resolved customer inquiries, and escalated issues when required., Maintained a professional tone and strong customer service standards.
Administrative Assistant & Receptionist
Managed front-desk operations, phone calls, and visitor coordination., Assisted with administrative tasks, document handling, and internal coordination.
Passenger Service Agent
Assisted passengers with check-in, boarding, and customer service operations., Maintained compliance with aviation safety and service standards.