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Security Officer with diverse operational and customer service expertise
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Competencies
Conducted patrols and maintained safety protocols within facility premises.
Handled customer interactions and resolved issues through effective communication.
Assisted with departmental tasks such as creating titles, badge folding, and supporting educators.
Managed high-volume calls and interacted with diverse customer profiles.
Adjusted quickly to different roles, balancing security duties, customer service, and administrative tasks.
Education
Languages
Summary
Experienced security officer with strong customer service skills and administrative support background, adept at multitasking in dynamic environments.
Key Achievements
- Performed security patrols and enforced company policies at G4S
- Achieved high call volume handling of 300+ calls daily at UNICOMER S.A
- Supported multiple administrative tasks across departments at INCAE Business School
Experience
Physical Security Officer
Responsible to complete security patrols inside the building with the objective to check that the facilities were in good conditions, Ensuring that company policies are followed by the employees and contractors, Completing contractors check in and check out, Giving support to any employee, contractor or the team needs.
Debt Collector
Responsible to achieve 300 or more calls each day from a client portfolio, Dealing with different kind of customers and situations.
Operations
Responsible to help the department in different tasks as: create titles, fold badges for students and help teachers with their needs.