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Customer Service Representative with 5 years of experience in retail and telecommunications
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Competencies
Provided frontline support directly contacting customers, addressing inquiries, and resolving issues to ensure satisfaction.
Effectively communicated solutions and product information both verbally and in written form to diverse audiences.
Handled customer complaints calmly, seeking mutually beneficial solutions and de-escalating conflicts.
Utilized CRM tools to log customer interactions, track issues, and analyze data for process improvements.
Conducted onboarding and ongoing training sessions for new team members to enhance customer service skills.
Summary
Dedicated customer service representative with over 5 years managing inquiries and resolving complaints in retail and telecom sectors. Skilled in communication, conflict resolution, and CRM systems, committed to improving customer experience and team performance.
Key Achievements
- Managed a high volume of customer inquiries, consistently maintaining a customer satisfaction rating above 90%.
- Led training sessions for new staff, improving team onboarding efficiency by 20%.
- Resolved complex complaints, resulting in a 15% reduction in escalation rates over one year.
Experience
Flight Attendant
Operating on an Airbus A320, A321 veiling for passengers' safety and comfort throughout the flight as well as meeting passengers needs., Delivering excellent customer service and following safety regulations.
Customer Service Representative
Performing functions in the area of customer service for more than 12 years in areas of call center, Hospitality and Banking.
Cabin crew Instructor
Cabin Crew Training center instructor.