Demonstrated experience with Customer Relationship Management (CRM).
Demonstrated experience with Time management.
Demonstrated experience with Problem Solving.
Demonstrated experience with Active Listening.
Teleperformance
Provided timely technical assistance to customers by diagnosing issues, troubleshooting software/hardware, and delivering effective solutions., Guide customers through step-by-step instructions while maintaining excellent communication and ensuring a positive customer experience., Document support interactions, technical issues, and resolutions accurately in internal systems for tracking and knowledge sharing., Collaborate with cross-functional teams to escalate complex problems, identify recurring issues, and recommend improvements to products or processes.
In-touch CX
Communicated with customers through inbound calls, chats and filled queries on billing, payments, existing and new orders., Identified customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on customer needs., Took consultative approach with customers who were experiencing problems with their service by owning the issue., Used multiple computer systems to research products, services, common problems and solutions offered.
Purolator
Supervised the daily work of staff to ensure work prioritization and quality., Mentored and coached team members to ensure successful performance., Delegated tasks to team members according to project requirements and employee strengths., Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements., Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
Computer Programming
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Demonstrated experience with Conflict Resolution.
Purolator
Operated sorting equipment efficiently and safely., Scanned packaging labels with barcodes for tracking purposes., Kept work area clean and always organized., Inspected items for defects prior to sorting them into appropriate categories., Developed effective strategies for tackling large amounts of material at once., Monitored conveyor belts to ensure proper sorting of materials.
Embassy Grand Convention Centre
Provided excellent customer service by anticipating needs and responding promptly to requests., Greeted and accommodated guests, building positive experience from first interaction., Demonstrated ability to interact with customers in a friendly and professional manner., Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
