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Procurement & Supply Chain Professional with 4+ years in Agriculture, Public Sector, and Private Industry
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Competencies
Expertise in analyzing market trends and supplier landscapes to inform procurement strategies.
Proficient in generating and managing POs using SYSPRO, ensuring compliance with specifications and budgets.
Skilled in building and maintaining productive supplier relationships to ensure timely deliveries.
Experience in managing inventory, invoice processing, and financial reporting to support operational efficiency.
Capable of handling customer inquiries and resolving issues promptly to enhance customer satisfaction.
Education
Summary
Dedicated professional with over 4 years of experience in procurement, supply chain management, and customer service across public and private sectors. Skilled in market research, purchase order processing, and financial reporting, committed to optimizing operational efficiency and building strong supplier relationships.
Key Achievements
- Streamlined procurement processes at Select PPE, improving order accuracy and delivery times.
- Managed supplier relationships and cost analysis, resulting in reduced expenses and improved supplier performance.
- Successfully prepared and submitted tender documents, ensuring compliance and timely submissions in government projects.
- Handled invoice processing and financial reporting, enhancing accuracy and efficiency in financial operations.
- Provided exceptional customer service, resolving inquiries and complaints to maintain high customer satisfaction.
Experience
Buyer
Conduct market research and generate POs on SYSPRO.. Ensure requisitions meet specifications, approvals, and budgets.. Liaise with suppliers to ensure timely deliveries.. Manage costing (Investec) and shipment acknowledgements in ERP.. Support with stock-taking and other SCM functions as required.
SCM Intern
Prepare, compile and submit tender documents accurately and on time.. Respond to clarifications and post-tender queries.. Captured and processed supplier invoices and payments.. Maintained invoice registers and submitted financial reports.. Managed fleet operations including vehicle inspections and maintenance.. Handled transport bookings and requisitions (OFTAR & DOTR).. Ensured compliance with procurement policies and delivery certification.
Customer Service Representative
Responded promptly to customer inquiries and provided accurate information about products and services.. Resolved customer complaints efficiently by identifying issues and providing appropriate solutions.. Processed customer orders, account updates, returns, and service requests accurately using company systems.. Maintained detailed records of customer interactions and updated information in the CRM database.. Collaborated with internal departments to resolve complex customer issues and ensure timely service delivery.. Followed up with customers to confirm issue resolution and maintain high satisfaction levels.. Consistently met or exceeded performance targets such as response times, call handling time, and customer satisfaction scores.. Demonstrated strong problem-solving, communication, and multitasking skills in a fast-paced environment.
Assistant Administrator
Schedule meetings, appointments, and maintain calendars.. Handle emails, calls, filing and data entry.. Assist with procurement, invoicing or basic finance tasks.. Prepare documents, reports and presentation.. Provide general administrative support to managers and teams.