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Competencies
Demonstrated experience with Social Media Management.
Demonstrated experience with Digital Tools Proficiency.
Demonstrated experience with Communication Skills.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Teamwork & Collaboration.
Education
Languages
Experience
Quality Analyst and Trainer
Ensured compliance with standards and delivered performance-enhancing feedback through call quality analysis., Contributed to process improvement projects, helping optimize workflows and elevate customer experience., Facilitated training across multiple LOBs and countries, strengthening global team capabilities., Developed strong abilities in cross-functional collaboration, knowledge sharing, and operational support.
Customer Service and Coordinator
Handled direct client interactions via phone and social media., Supported the creation of advertising content for the agency's platforms., Assisted in social media management and campaign execution., Contributed to market and audience analysis to improve communication strategies.
Marketing & Client Relations Coordinator
Supported clients directly in the development of advertising strategies for their businesses., Created digital and creative content tailored to each brand’s identity and goals., Collaborated on campaign proposals, ensuring alignment with client expectations and market trends., Contributed to the execution of marketing materials across various platforms.